A Starter’s Guide to Providing an Effective Social Media Customer Support

What's the first thing you do when you wake up in the morning? For many tech-savvy people, picking up their phones and checking their social media accounts marks the start of a new day. According to 2017 statistics, people spend up to 135 minutes on social media every day – and that's just the average figure. Why should you care about this? Well, if you own a business, then that gives you useful insight on where and how to best reach your customers. This comes in handy especially if you plan to use social media as your main customer support channel to provide faster and better service to your customers. But first, you need a plan. Check out the infographic below for more information on how to get started providing an efficient social media customer support. Source: http://transcosmos.co.uk/blog/efficient-social-media-customer-support/